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Only get notification on mobile App even while in desktop teams.

Scott Pendleton 26 Reputation points
2025-08-26T16:24:14.3166667+00:00

I have this issue where often the only notification for things like Meetings is only on my mobile App. I am frequently on my desktop app and have missed messages like the 15 minute warning for meetings or Meeting has started message only to find out they were only made on my phone. I did not see them pop up on my desktop while I was actively using it. I get other notifications like the little red bubble on the icon that shows that I have a new message, but not other things outside of chat. I have turned on block notifications when active on other devices, but that seems more to just stop duplicates on my phone. I need the message to pop up on my desktop. I need it to go to all my devices that are currently active.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
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  1. Chris Duong 1,480 Reputation points Microsoft External Staff Moderator
    2025-08-26T17:57:15.5466667+00:00

    Hi @Scott Pendleton, 

    Good day to you! Welcome to Microsoft Q&A forum. 

    Thank you for reaching out about the issue with Microsoft Teams meeting notifications. I’m sorry that you’ve been missing important alerts on your desktop. I’ll do my best to explain why this happens and how to fix it, so you won’t miss any more meetings. 

    From your description, it seems that Teams sometimes incorrectly detects activity on your desktop and suppresses notifications on your phone. However, due to a glitch or unexpected behavior, the desktop notification doesn’t show either.  

    Microsoft has acknowledged this as a known behavior and is working on improvements. 

    Current workaround: 

    1. Verify Teams notification settings (desktop) 
    • Go to Teams Settings > Notifications. 
    • Under Meetings and Calls (or just Meetings), ensure Meeting reminders or Meeting start notifications are toggled ON. 
    • In the new Teams client, enable Meeting start notification to get a banner when a meeting begins. 
    • Enable Show meeting join bar if available - this adds a visible banner before and after a meeting starts. 
    • Check Notifications during meetings/calls. If “Mute notifications during meetings” is on, consider turning it off or setting it to “off except for urgent notifications.” 
    • Make sure your Teams status isn’t set to Do Not Disturb unintentionally. 
    1. Double-check Windows notification settings 
    • Go to Windows Settings > System > Notifications, find Microsoft Teams, and ensure banners are enabled. 
    • Check Focus Assist settings - disable any automatic rules that might suppress notifications or set Teams as a priority app. 
    • On Mac: Go to System Preferences > Notifications, ensure Teams alerts are allowed, and check that Focus mode isn’t active. 
    1. Adjust “Block notifications on mobile” setting 
    • Consider turning this setting OFF on your mobile app:  
      • Open Teams > tap your profile picture > Settings > Notifications > Block Notifications. 
        • Disable “When active on desktop or web.” 
        • This will allow notifications on both devices, which is safer until Microsoft resolves the syncing issue. 
    1. Use Outlook calendar notifications as backup 
    • Ensure calendar reminders are enabled in Outlook or Windows Calendar. 
    • These pop-ups are independent of Teams and can serve as a reliable backup. 
    • On mobile, make sure your calendar app is syncing with your work account and notifications are turned on. 
    1. Consider Teams “Presence” and device usage 
    • Teams considers you active on a device if you’ve used it recently. 
    • If you step away, your status may go idle and notifications may shift to your phone. 
    • Try setting your status to Available when you return to your desktop. 
    1. Update Teams on all devices 
    • On desktop: Click your profile picture > Check for Updates. 
    • On mobile: Update via the App Store or Play Store. 
    • Keeping both apps updated helps improve notification syncing. 
    1. Admin-level settings 
    • If others in your organization are affected, your IT admin might consider opening a support ticket with Microsoft or checking the Microsoft 365 Admin Center for updates. 

    For reference: Manage notifications in Microsoft Teams

    If you haven’t already, I also recommend submitting feedback to Microsoft Feedback Hub.  Each submission is reviewed by the product team and helps inform priorities for upcoming updates.   
    I hope this information proves useful to you and if there’s anything else I can help with, just let me know. I’m happy to help.     

    Wishing you a great day.  

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable email notifications in case you would like to receive notifications about this thread.  

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  2. Chris Duong 1,480 Reputation points Microsoft External Staff Moderator
    2025-08-29T18:30:53.2+00:00

    Hi @Scott Pendleton,  

    Hope things are running smoothly on your end. 

    Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help. 

    We want to make sure everything is working as expected and that your experience remains uninterrupted. 

    Thank you for your patience and understanding throughout the troubleshooting process.  

    I look forward to hearing from you soon. 

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