Why Can't I Find the Virtru Button in Web Outlook?

Hi @Williford, Robin (VDH),

Thank you for reaching out to us.

Regarding the issue where you do not see the Virtru button in Outlook on Web (OWA), please follow the steps below to check and resolve the problem:

1. Check if the Virtru add-in is installed

• In OWA, click “New message” to open the compose window.
• Click the “…” (more actions) icon or the Apps icon.
• Look for Virtru in the list of add-ins. If available, click to activate it.

If not visible:

• Go to Get Add-ins > Add a custom add-in > Add from URL.
• Paste the following link: https://cdn.virtru.com/outlookjs/manifest/VirtruForOutlook.xml
• Confirm to install the add-in.

Note: If you do not have permission to install add-ins, please contact your IT department for support in deploying it via the Microsoft 365 Admin Center.

2. Activate the Virtru add-in

• After installation, create a new email and click the Virtru icon.
• Follow the instructions to activate (via Office 365 login or email verification).
• Once activated, the Virtru panel will display a Protection toggle to enable/disable encryption.

3. Check Outlook settings

• Go to Settings > Mail > Customize actions.
• Ensure Virtru is selected under Add-ins so it appears on the toolbar.

4. If the Virtru button is still missing

• Visit: https://outlook.office.com/mail/inclientstore
• Check under My Add-ins > Custom Add-ins to see if Virtru is listed.
• If listed but disabled, enable it. If not listed, you may need to reinstall or request IT deployment.

You can refer to the following article: https://support.virtru.com/hc/en-us/articles/1500010860821-Install-and-activate-the-Virtru-for-Outlook-365-Add-in-for-Web-Desktop-Mobile

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If you have any updates regarding the issue or need further assistance, please feel free to share them with me.

In case you have any questions or concerns, don’t hesitate to reach out.

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