BITLOCKER CAN NOT CONNECT TO NETWORK
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tom A
10
Reputation points
When I started my device, it prompted me for my BITLOCKER recovery ID. after inputting, the system indicates diagnosing, then attempts to connect to network. After a brief time system says cant connect and sets a timer for 30 mins. I have tried connecting several times and tried to Ethernet cable to router . same problem keeps occuring.
please advise how to get out of this loop?
Surface | Surface Pro | Safety and security
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 72%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Trista McAdow 0 Reputation points2025-08-28T11:45:41.8533333+00:00 I'm having the same issue. Have received an answer?
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