Can't see data on the disposition page although I do receive the emails and I am able to apply the label

Hi Mark Sannuti (C-Admin),

Thanks for sharing the details. A couple of points to clarify how the Disposition page works in Purview Records Management:

• The Disposition page only shows items that have reached the end of their retention period and are pending review. If you’re able to apply labels and receiving emails, that confirms labeling is working, but it doesn’t necessarily mean those items are yet eligible for disposition.
• The email notifications may appear before the portal view updates. Sometimes there’s a short delay before pending items is visible in the portal.
• Ensure that the label you’ve applied has a retention setting configured with "Trigger a disposition review" at the end of the period. If it’s configured for automatic deletion without review, those items won’t show up in the Disposition page.
• Role-wise, you’ve mentioned already having the Records Management role, which is correct. Just confirm that you’re checking under Records management > Dispositions > Pending dispositions (rather than “Label activity”).

If you have confirmed the retention label has the “review required” setting and the retention period has expired but items still don’t appear, I would recommend raising a support ticket to check for backend sync issues.

Reference: Learn about disposition reviews in Microsoft Purview

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