Xbox support not working / The request is blocked.

Question

Xbox support not working / The request is blocked.

Marek 20

Hello,

Both in app and in browser, clearing cache on 3 browsers, using two different outlook accounts i cannot access anything related to Xbox support neither in web or app. It sure will accept my money but just denies help how am i support to request help when the function to request is not working , like this is the most microsoft problem i have encountered.

The request is blocked.

Ref A: C26DFD7E83AB41A1BCA13A858A550A72 Ref B: HEL02EDGE0306 Ref C: 2025-08-26T18:38:16Z

5 answers

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Answer 1

Haytham-C 1,350 Microsoft External Staff Moderator

Hello Marek,Thank you for reaching out to Microsoft Q&A and informed us about the issue. I understand that you've been trying to contact Xbox Support but to no avail, and you've also clear browser cached, this must be very frustrating, but here's some workaround you can follow:

Use incognito mode/others browser: please try to access Xbox support using incognito/private tab on your browser or you can try it on your mobile phone's browser
Disable any active VPN
Try using another network, if you can access other Ethernet/Wi-fi please try switch to it or if you have hotspot on your mobile data plan, that's worth a try

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Michael Rouse 0 Reputation points

2025-08-27T06:04:57.1166667+00:00

I am having the same issue, I cannot reach the support page. It give me request blocked. I've followed both Marek steps and yours but it still doesn't work. I've found the support number but the AI hangs up on me. I was trying to reach support because, when I try to play any cloud or game pass game it give me a QR code but doesn't give me enough time to input the alpha-numeric code in. When I do successfully enter the code that screen just stay there and nothing happens. When I choose use controller I just get a spinning circle.

Answer 2

The BACH 0

I'm from Italy and I'm having the same problem.

Answer 3

Michael Rouse 0

I'm having the same problem

Answer 4

Sony 0

I'm from Turkey and I'm having the same problem.

Answer 5

PurpleC0ugar 0

I went through a myriad of browsers: Chrome, Edge, Brave, Opera. All got the same error. Probably because they are all Chromium based?

Only Firefox worked for me, specifically version 128.13.0esr . Try this as a different browser.

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Xbox support not working / The request is blocked.

5 answers

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