Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
Error in conversion rate with new Azure billing
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Elliott Bertrand
15
Reputation points
The costs of my Azure subscription (both forecasted and retroactively) have suddenly gone up by a factor of ~10 in the Cost Analysis dashboard. It also applies to past months, so that the amounts in the dashboard and in the invoices don't match anymore.
I received an email in parallel from Azure, notifying me that my billing experience has been enhanced. Now everything is computed in USD before being converted to my billing currency (here CHF).
Could it be a simple conversion rate error ? Otherwise I cannot explain the retroactive effect of the increase.
Azure Cost Management
{count} votes
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Rahul Jorrigala 4,325 Reputation points Microsoft External Staff Moderator2025-08-26T19:30:50.2266667+00:00 Hi Elliott Bertrand
I have reached out to you in a private messageThankyou
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 24%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Knolly Shadrache 0 Reputation points2025-08-26T22:30:40.5333333+00:00 Can someone please reach out to
me on this please?
We are seeing a 3000% increase in costs since the new billing experience was applied to our account. What were previously monthly costs are now being applied daily since the change.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 86%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Andrew Furneaux 0 Reputation points2025-08-27T01:03:06.21+00:00 Also seeing this issue. Complete fictional costs including retroactively.
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Rahul Jorrigala 4,325 Reputation points Microsoft External Staff Moderator
2025-08-28T17:13:54.9533333+00:00 Hello Elliott Bertrand
I recommend you create billing support request so that you can discuss your concerns with a billing engineer.
Please carefully follow my instructions below to avoid getting stuck in endless loop and actually create billing support request. Billing support is free.
Please let me know that you were able to create ticket or if you had any issues. I will assist you further in the comments.
1. Navigate to this link to start the process:
https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
2. Click Create a support request button at top
3. On right, enter billing in the box and click Go
4. Select Billing and click Next
5. Select your subscription from the dropdown and click Next
6. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.
7. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom
8. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below
9. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.
You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.
You should receive an automated email within a few minutes and then be contacted by support within 1 business day.
Please let me know if you face any challenge here, I can help you to resolve this issue further
If the comment was helpful, please click "Upvote"
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Rahul Jorrigala 4,325 Reputation points Microsoft External Staff Moderator
2025-08-29T17:49:47.9933333+00:00 Hello Elliott Bertrand
Just want to check if the above Comment worked for you or else please let us know if any help, we are always here to help whenever you need us.If the comment is helpful, please click "Upvote it"
Thankyou
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