How to fix random freeze with stop code critical process died

Question

How to fix random freeze with stop code critical process died

Alexandre Neko 0

Pc randomly freeze then Critical process died stuck at 0 percent

Hello! Recently i came across an issue where randomly (i could be playing Minecraft, drawing or just texting on discord) and my pc will randomly freeze, then crash completely with the BSOD "critical_process_died" being stuck at 0 percent for hours, so my only solution is to hard shut down (by pressing the button) my computer and boot it back up, but most of the time it says "no bootable device" so i go f2 to open the set up and do escape, sometime it will work to boot windows up sometime it won't and i have to do it two to three times. And it will do it once more randomly. It's been like that for almost two to three months and im honestly getting tired because i basically cant do anything without it crashing all the time randomly.

Here is my specs :

Operating system :

Window 11 profesional 64-bit

Cpu :

Intel core I5 @ 3.00GHz

Coffee Lake 14nm Technology

Ram :

16.0 Go

Motherboard :

Dell Inc. 0NC2VH (U3E1)

Graphics :

Intel UHD Graphics 360

2047MB NVIDIA GeForce GT 1030

Storage :

465GB Toshiba DT01ACA050 (SATA)

2047MB intel ssdpekkf256g8l

i really don't know what to do anymore i went into the Event Viewer which gave me as a critical error Kernel power 41 (63) multiple time and i dont have any minidump files i even went to the point of resetting fully my pc and the error is still there and there is no answer anywhere on the internet to solve this

Jahangir Akram 0 Reputation points

2025-08-29T19:59:40.72+00:00

That sounds super frustrating — random freezes with Critical Process Died can sometimes point to failing storage or driver issues. Since you’ve already tried a full reset, I’d recommend checking your SSD health with CrystalDiskInfo, running sfc /scannow and DISM commands, and making sure your BIOS/graphics drivers are fully up to date. If the errors keep showing up, it may be worth testing your RAM with MemTest86 as well.

On a lighter note, when my own rig acts up and I can’t play PC games properly, I usually switch to mobile titles for a while. Lately, I’ve been hooked on the Shades latest Shadow Fight game 2025 — it’s a nice way to get some gaming in without stressing about crashes. Hopefully your setup gets stable soon!

6 answers

Your answer

Jahangir Akram 0 Reputation points

2025-08-29T19:59:40.72+00:00

That sounds super frustrating — random freezes with Critical Process Died can sometimes point to failing storage or driver issues. Since you’ve already tried a full reset, I’d recommend checking your SSD health with CrystalDiskInfo, running sfc /scannow and DISM commands, and making sure your BIOS/graphics drivers are fully up to date. If the errors keep showing up, it may be worth testing your RAM with MemTest86 as well.

On a lighter note, when my own rig acts up and I can’t play PC games properly, I usually switch to mobile titles for a while. Lately, I’ve been hooked on the Shades latest Shadow Fight game 2025 — it’s a nice way to get some gaming in without stressing about crashes. Hopefully your setup gets stable soon!

Answer 1

David-M 82,120 Independent Advisor

Hi. I'm David, and I'm happy to help you.

This behavior can occur for several reasons. It is necessary to investigate.

Please do the following:

Export and share the log as instructed in the article below:

https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of.html

For your case, the "System" logs is enough

Post the link to the file here so I can have a look.

I await your reply.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Alexandre Neko 0 Reputation points

2025-08-26T21:07:05.1+00:00

https://1drv.ms/u/c/0c02c28f358b21e2/ESTo2VKk3JhNkGLm-1yhI-gBN-nK-gU0L9fKunNfNmi48g?e=7fGhLd
Alexandre Neko 0 Reputation points

2025-08-26T22:26:05.1766667+00:00

Here is the link! https://1drv.ms/u/c/0c02c28f358b21e2/ESTo2VKk3JhNkGLm-1yhI-gBN-nK-gU0L9fKunNfNmi48g?e=7fGhLd

Answer 2

David-M 82,120 Independent Advisor

Sorry for the delay in reply. I've been offline.

Thanks.

I found events that point to serious disk problems that may be causing the CRITICAL_PROCESS_DIED error.

I found events that indicate you've already tried running a disk check (chkdsk). Is this correct? If yes, can you provide the full command you used?

Also. I suggest you check the health of your HD/SSD using Crystal Disk Info.

https://crystalmark.info/en/download/#CrystalDiskInfo

(On this same page, there is the download of another app. The "Crystal Disk Mark". Do not download Crystal Disk Mark. Download only the "Crystal Disk Info".)

Download the "Standard Edition" by clicking on the "ZIP" button.

Extract the ZIP and run the file "DiskInfo64.exe".

The health result of your HD/SSD will be displayed. See if there are any alerts.

Feel free to share a screenshot if you want. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Let me know the result.

Feel free to ask back any questions.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Alexandre Neko 0 Reputation points

2025-08-27T14:51:21.7233333+00:00

i did try a disk check but it was a while ago now, so i cant remember fully what the command was. as for the health result of my HD/SSD i dont really know much what any of this mean so here is a screenshot :
David-M 82,120 Reputation points Independent Advisor

2025-08-27T17:19:36.5533333+00:00
Sorry for the delay in reply. I've been offline.

Thanks for the clarification.

Apparently, there are no problems with the SSD.

I will suggest a procedure for updating essential drivers and possibly firmware. But for that, I need more information about your device.

Please share a screenshot of your system information.

(You've already provided some of your PC's specifications. However, some details were not covered.)

Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

I await your reply.
Alexandre Neko 0 Reputation points

2025-08-27T19:18:19.5466667+00:00

there you go, is this enough ?

Answer 3

Alexandre Neko 0

Also now it's not giving critical process died but unexpected_store_exception (0x154) for some reason it changed sometime ??? 🥲

Answer 4

Thanks for the screenshot.

I suggest doing the following:

Go to the Dell website using the link below, download the latest Chipset driver, and install it.

https://www.dell.com/support/product-details/en-us/product/optiplex-7060-desktop/drivers

Driver name: Intel Chipset Device Software

Version: 10.1.19468.8385

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

Then, restart your PC and see if the system will work stably.

If the crash occurs again after doing this, please share the minidump it created.

Feel free to ask back any questions.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Alexandre Neko 0 Reputation points

2025-08-27T20:09:49.7+00:00

it still happen and there is no minidump file, i dont have a minidump folder i mean

Answer 5

David-M 82,120 Independent Advisor

In this case, I suggest you use the Driver Verifier utility. This utility is used to force the system to show the driver causing the problem.

Before turning on Driver Verifier, I like to create a restore point just in case. I suggest doing the same.

https://support.microsoft.com/windows/system-protection-e9126e6e-fa64-4f5f-874d-9db90e57645a

Turn on Driver Verifier, let the system crash 3 times, then turn off Driver Verifier. Share the minidumps that the crashes created.

Press Win + R, type verifier, and press Enter;
Select Create custom settings (for code developers) and click Next;
Check these options:

Pool Tracking
I/O Verification
Deadlock Detection
DMA Checking
Security Checks
Force pending I/O requests
IRP Logging
Miscellaneous Checks
DDI compliance checking

Select Select driver names from a list;
Sort by Provider and choose all non-Microsoft drivers;
Click Finish and restart your computer. Driver Verifier will now monitor the selected drivers.

(Pay attention to the blue screen that is displayed. Sometimes, it may contain useful information.)

After the system crashes at least 3 times, follow the procedure below to disable the Driver Verifier.

Open Start and type cmd, right-click on Command Prompt and select Run as administrator.
Run the following commands at the Command Prompt one at a time:

verifier /reset
verifier /bootmode resetonbootfail

Then, restart the PC.

If the system no longer starts due to the BSOD caused by the Driver Verifier, start it in Safe Mode and perform the above procedure to disable Driver Verifier.

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

I await your reply.

Feel free to ask back any questions.

Alexandre Neko 0 Reputation points

2025-08-29T18:46:50.1133333+00:00

Hey so im sorry for the wait, i was going to do what you told me to do and now i cant even login on my pc because it says that this method of connection was disabled because of repeated crashes (for when i try to login i have a nip...) and to let it run for two hours straight without crash, the thing is I DONT CONTROL THE CRASHES, what do i do??Update : i was able to log in by changing the nip to a password, im gonna do and give the crash reports once im done
David-M 82,120 Reputation points Independent Advisor

2025-08-29T19:01:03.8533333+00:00

Which login method do you normally use?

In many cases, even when Windows temporarily blocks PIN or other Windows Hello options due to repeated crashes, it's still possible to sign in using your Microsoft account password. Do you happen to have that set up as an alternative login method?

I await your reply.
Alexandre Neko 0 Reputation points

2025-08-29T19:14:13.93+00:00

Okay so i did what you told me and now instead of giving me a bluescreen when it crashes it's just staying on a grey screen ? Even tought my second monitor still show my opera gx, i cant interact with it cuz the mouse is stuck in the first monitor, there's nothing i can do except hard reboot it what do i do? Update : first crash happened ! Tho... I dont know what it means.. and it's also stuck on 0%
David-M 82,120 Reputation points Independent Advisor

2025-08-29T19:21:27.96+00:00

In that case, disable Driver Verifier as I instructed in my answer.

If the system is not stable enough for this, start the system in Safe Mode, then disable the Driver Verifier. Instructions for starting into Safe Mode are also in my answer.

Once Driver Verifier has been disabled, check whether any new minidump files have been generated. If so, please share them with me so I can analyze.

I await your reply.
Alexandre Neko 0 Reputation points

2025-08-29T19:34:41.2633333+00:00

Okay so, i checked and there is not even a minidump folder at all, no minudump file either

Share via

How to fix random freeze with stop code critical process died

6 answers

Your answer