
Hi Leslie,
It’s good to know that running Word and Excel as administrator helped bring them up. While that’s a helpful workaround, it’s not a permanent fix. Here are a few steps you can try to fully resolve the issue on Windows:
- Fully Uninstall Office: You can use the Microsoft Support and Recovery Assistant (SaRA) tool to completely remove Office
- Restart Your PC: After uninstalling, restart your computer to clear any lingering processes.
- Reinstall Office
- Sign in with the account linked to your Microsoft 365 Family license.
- Download and reinstall Office from there.
- Check Permissions
- Make sure your Windows user account has administrative privileges.
- Also, ensure that your antivirus or firewall isn’t blocking the installation.
- Run Office Apps Normally
- After reinstalling, try launching Word or Excel without using “Run as administrator” to confirm the issue is resolved.
I hope this helps you get the thing sorted out quickly!
Good luck ^^
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