Unable to Access Azure AD B2C Due to MFA on Lost Phone - Seeking MFA Reset
John Rummell
6
Reputation points
I created an Azure AD B2C directory that I can no longer access. After logging in, I'm prompted for MFA, but it was configured on my old phone that I no longer have.
I'm the only administrator, so I can't ask anyone to reset my MFA options for me. I tried creating a support ticket in Azure, but it wouldn't let me finish creating the ticket because our paid support plan belongs to a different directory and subscription.
Please help me reset my MFA for B2C tenant.
Microsoft Security | Microsoft Entra | Other
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John Rummell 6 Reputation points
2025-08-26T21:11:45.03+00:00 It's the same issue as described here: https://learn.microsoft.com/en-us/answers/questions/2224208/how-to-reset-mfa-in-b2c-tenant-for-administrators
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