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Hi, thank you for reaching out. I’m happy to help.
Based on your description, your account has likely been blocked due to reasons such as suspicious login activity, multiple failed login attempts, or access from unverified devices or location. This is typically a security measure to protect your information.
When your account is blocked, Microsoft provides instructions on how to unblock it:
If you have already used the account recovery form and received a reply stating that the information provided was insufficient, you will need to fill out the form again with any new information you remember. Please note that you can submit the form up to two times per day until you recover your account.
Helpful Tips:
● Include contacts, subject lines of past emails, or any services you used (like Skype or Xbox).
● Complete the form using a device and location you’ve previously used to sign in.
● The more accurate info you provide, the better your chances of success.
If you're still unsuccessful after several attempts, please refer to the 'Account recovery unsuccessful' page.
Please know that Microsoft takes account security and privacy very seriously, which is why the recovery process is handled entirely by an automated system designed to prevent unauthorized access.