Do you know how to fix the issue where Outlook keeps prompting for a password even though credentials are saved

One common reason Outlook keeps prompting for a password—even when credentials are saved—is due to issues with the Windows Credential Manager or authentication settings. Here are a few steps you can try:

Clear Cached Credentials

• Open Control Panel > Credential Manager > Windows Credentials
  • Look for any entries related to Outlook or Microsoft Office and remove them
    • Restart Outlook and re-enter your credentials
    Enable Modern Authentication

    - If you're using Office 365, make sure **Modern Authentication** is enabled. This can be managed via your organization's admin settings.
    
    **Check for Updates**
    
       - Ensure Outlook and Windows are fully updated. Sometimes, outdated software can cause authentication issues.
    
       **Create a New Profile**
    
          - Go to **Control Panel > Mail > Show Profiles**
    
             - Create a new profile and set it as default to see if the issue persists
    
             **Disable Always Prompt for Credentials**
    
                - In Outlook, go to **File > Account Settings > Account Settings**
    
                   - Double-click your email account and make sure the option **“Always prompt for logon credentials”** is unchecked
    

If the issue continues, it might be worth checking with your IT team to see if there are any domain or policy-related restrictions.

Hi @Akanksha Srivastava, 

Thank you for posting your question in the Microsoft Q&A forum.  

Based on your tag, I've seen that you use New Outlook. I'm not sure if you've already tried this, but sometimes a quick repair can fix these kinds of glitches. You can follow the instructions here to repair your Office installation: Repair an Office application - Microsoft Support 

If repairing it doesn't work, please try uninstalling and then reinstalling the application, and then sign in again. Then, kindly help me update the latest version.

If it's still not working after that, you should try clearing your saved credentials by following these steps: 

• Press the Windows key + S, then type in Credential Manager. 
• Select Windows Credential. 
• Look for any entries related to Outlook, MicrosoftOffice, or your email address. 
• Expand each entry and click Remove to delete it. 
• Afterward, restart Outlook. It will prompt you for your password one more time, but this should resolve the issue for good. 

More reference: For newer versions of Outlook

If you've already tried these steps and are still running into the same problem, don't worry. Just let me know, and we can explore some other options together. (Please help me update because if we do all of the methods but still doesn't work, maybe it has policy of your organization have been applied in your account).

Looking forward to your response! 

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