How to find out what account an invoice is coming from if I didn't write down what email address I created the account from

Hello Young Steve, welcome to Microsoft Q&A.

I’m sorry you’re going through this - It’s understandable to feel frustrated when you’re getting charged and can’t find the account responsible.

Here are a few steps that might help:

1. Search your email inbox for any messages from Microsoft that mention invoices or subscriptions. These emails often include the account name or part of the email address used. Try searching for phrases like “Microsoft invoice,” “Microsoft 365 billing,” or “order confirmation.”
2. Try the invoice ID at https://account.microsoft.com/billing/orders. Log in with any Microsoft accounts you might have used. Even if the invoice doesn’t show up, it’s worth trying a few different accounts.
3. Reach out to Microsoft Support:
   • Visit this website: Contact - Microsoft Support  
   • Type Contact in the search box.
   • Now click Get help, and Select Contact Support or sign in to contact support below.  
   • Go to the Products and services tab, and choose either Microsoft 365 and Office category.  
   • On the Category tab, choose Manage My Subscription.  
   • Go to Confirm.  
   • You can choose to chat with a support representative or request a call back. 

You can sign in with any Microsoft account and describe your issue. They may be able to trace the invoice back to the correct account. Besides, you can also contact Global Customer Service phone: Customer service phone numbers 

4. Check with your bank to see if the charge includes any merchant details that might help identify the account. Sometimes there’s a reference number or email address included.

I would suggest avoiding closing your bank account unless you’ve tried all other options. Microsoft support should be able to help if you can provide enough information.

I hope this helps you get on the right track. Let me know if you have any other questions.

Warm regards,

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Hello Young Steve,

I understand you need help with billing issue. Kindly note that this community is composed of fellow Microsoft users—we are not Microsoft employees and do not have access to tools or systems to review transactions or account details.

For your billing issue, I recommend to directly contact Microsoft support specifically with Accounts and Billing department.

To do that, please refer to the steps below:

1. Go to this link: https://support.microsoft.com/contactus and sign in your Microsoft account
2. On the "Tell us your problem so we can get you the right help and support" - just type "Billing issue" then search
3. You will see Recommended Solution, just scroll down until you can see "Contact support"
4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
5. For Category select > manage my subscription > then confirm
6. Select Chat with a support agent in your web browser
7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with the billing concern.