Teams – Copilot App Plugin 500 Error and Recap Page Access Issu

Hi Gwendolyn Denton

Thank you for reaching out to the Microsoft Q&A forum and sincerely apologize for the inconvenience you're experiencing.

Based on your description, I understand your users may encounter restricted access to the Meeting recap page in Copilot Meetings due to several common scenarios. These limitations are typically related to how the meeting was scheduled and how permissions were assigned. Below are two frequent situations and recommended mitigation steps:

Situation 1: Users were forwarded the meeting after it ended or after the recording was saved.

In this case, users can click “Request Permission” or “Go to Stream” on the recap page to ask the meeting organizer for access. Once the request is submitted, the organizer will receive an email notification. After the organizer approves the request, the user will be able to access the recap content.

Situation 2: Users were added to the meeting via chat instead of being invited through the calendar scheduling form.

To resolve this, ensure that attendees are added using the calendar scheduling form rather than through the meeting chat. This ensures that proper permissions are granted and recap features are enabled.

In conclusion, to avoid access issues with Copilot Meeting recaps, users should be invited through the calendar as part of the meeting series. This triggers an email update and ensures appropriate access rights. If this step has already been completed, it may help to repeat the process and share the resulting email for verification. Alternatively, sharing the meeting recording link and requesting access from the organizer can also be effective. Please note that users without recording permissions will not be able to view the recap correctly, so it's important to confirm that adequate permissions are in place.

Hope my answer will help you, if the issue still persists, let me know in the comment section

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