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How to delete subscription or automatic deduct amount in ms365 subscription?

Somnath Mondal_013 0 Reputation points
2025-08-27T12:47:42.2966667+00:00

Respected All

I had used a ms365 business standard subscription for practicing personally for admininstrative task of ms365, at first this is for used free trial but unfortunately after one month it was activated. now the problem is i am received mail from microsoft and they are automatically charged 954 indian rupees from my credit card, i recived the invoice number REMOVE PII but i had forgot my admin ms365 account id and password of work and school account name, and in acct information its showing company name and billing profile name. but when i click view bill it redirect to microsoft account login page, but i cannot login this admin portal bacause after long time i cannot login this account and after that i forgot this. what should i do pls help because i am newly operate this, i am trying customer support for helping this unfortunatey it was not connect, pls any one help because already two month it was deduct amount and i am from india

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Jess-Q 1,570 Reputation points Microsoft External Staff Moderator
    2025-08-27T14:14:08.6666667+00:00

    Hi @Somnath Mondal_013

    Thank you for posting your question in the Microsoft Q&A forum.    

    Regarding your issue, I understand how frustrating it is to deal with a subscription and a credit card tied to an account you can't access. While I can't directly help with account recovery or management, I can guide you to the right place. 

    If you are the only global admin and can't access Microsoft 365 admin center I suggest contacting Microsoft Support for help Customer service phone numbers - Microsoft Support 

    Please remember to provide them with your account details and explain the situation. Be ready to provide:    

    • The company name used during subscription   
    • Billing/invoice email address (even if it’s a personal Microsoft account or your invoice number) 
    • Payment method details (last 4 digits of the card, billing address)   
    • Any subscription ID or invoice numbers from billing email   

    To make the process smoother, here’s an example of how to respond when speaking to the automated system (IVR):    

    IVR: What kind of problem are you concerned about?    

    You:  Authenticator.   

    IVR: What kind of product do you use?    

    You: Office 365 for business.    

    IVR: education or company account?    

    You: For companies    

    IVR: Are you an administrator?    

    You: Yes.    

    IVR: Do you have the other administrator in your organization?    

    You: No.    

    IVR: Do you need a... Service request?    

    You: Yes     These prompts help direct your call to the right support team more quickly, especially when dealing with account lockouts and authentication issues.   

    If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts.   

    Once set up, you can access the admin console of the new tenant by  logging into admin center and follow the steps in this article Get support - Microsoft 365 admin and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.   

    Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.   

    As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. To quickly resolve this and regain access, the most effective step is to contact Microsoft Support Team directly. Only they have the ability to help with your Authenticator issue.   

    If you have any other questions or need further assistance, feel free to ask.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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