Error code: AADSTS5000225

Question

Error code: AADSTS5000225

ghassan ibrahim 20

rror message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: *** Correlation ID*:* *** Timestamp: ***

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Answer 1

Hi ghassan ibrahim

Please understand that our forum is a public platform, and we will modify your question/context/image to cover your data in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Thank you for reaching out to the Microsoft Q&A community and sharing your issue.

Based on the information provided, the error code AADSTS5000225 indicates that your Azure Active Directory (AAD) tenant has been blocked due to inactivity. According to Microsoft’s tenant lifecycle policies, tenants that remain inactive for a certain period are automatically blocked and scheduled for deletion.

For Office 365 Global Administrators, here are recommended next steps you may consider:

Call Microsoft Support: For additional assistance, please find the appropriate contact number via Global support phone numbers.
Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.
The tenant will be deleted after 20 days of being inaccessible due to inactivity and it won't be recoverable.
Review Microsoft's data protection policies

I truly appreciate your understanding and patience regarding this matter. As a forum moderator, I do not have access to detailed logs or backend systems required for troubleshooting due to privacy and security restrictions. Therefore, the most efficient solution is to contact Microsoft’s support team directly.

Please understand that our initial response may not always resolve the issue immediately. However, with your further updates and more detailed information, we can work together to find a resolution.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

ghassan ibrahim 20

HI . .Thank you for your feedback

But, there is no phone number to call Customer Support for MS 365.

Do you have a phone number available to call?

Thank you

Flora-T 3,200 Reputation points Microsoft External Staff Moderator

2025-08-28T13:50:23.2166667+00:00
Hi ghassan ibrahim

Thank you for your reply.

For your privacy and security, please avoid sharing personal phone numbers or sensitive information on public forums.

Please understand tenant recovery cannot be performed or processed through this public platform.

Please note: Only a user with the Global Administrator role in your organization has the necessary permissions to initiate and complete the tenant recovery process. If you are not a Global Admin, please contact the person in your organization who holds this role. For any recovery or account-specific issues, you must contact Microsoft Support directly using the official channels.

For Microsoft 365 support, you can find the official global customer support phone numbers here: Customer service phone numbers - Microsoft Support

Please select your country or region from the list to get the most accurate and up-to-date contact information for Microsoft support.

In case the phone line isn't helping, you can consider this workaround:

Create a trial business account: Go to Microsoft 365 plans and pricing for business and click "Try for free" to set up a temporary Microsoft 365 tenant with a trial license.

Use this new account to sign in to the Microsoft 365 admin center and submit a support request on behalf of your primary (locked) account.

Click Help & Support > and then choose Create Support Request.

Note: This method does not require you to use the new account for your business. It simply allows you to create a temporary global administrator account to submit a support request, since your primary account is blocked due to MFA. The trial account is free for one month. Consider deleting it after submitting your application to avoid any auto-renewals or fees.

I truly appreciate your patience and understanding.

If my response was helpful, even in part, I’d be grateful if you could mark my initial answer as Accepted. It helps others find this thread more easily and acknowledges the support you received.

Answer 3

ghassan ibrahim 20

yes... ***

Answer 4

ghassan ibrahim 20

Thank you for your advise and the reply.. I am the administrator. But, I don't seem to be able to find the way to unlock the domain.

IF signed up for the business account, I probably need a different email for the account than the one I used for the current account, yes?

THX

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Error code: AADSTS5000225

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