log in an outlook email

Hello, thank you for reaching out to Microsoft Q&A.

I understand that you're having trouble logging into your Outlook email.

Could you please let me know the exact error message you receive when signing in with your account here?

https://outlook.live.com/

Is your account blocked or having trouble verifying your Identity?

We will be waiting for your reply.

Hello, thank you for sharing the error message.

Error 500 can be caused by various reasons. You can try a few solutions below and see if you can sign in.

1. Use incognito mode - Click Ctrl + Shift + N to open incognito mode on any web browser and sign in with your Outlook account - https://outlook.live.com/
2. Clear your browsing History, cache, and cookies. Click Ctrl + H to open History, and select the checkboxes for Cache, Cookies, and History. Click Clear browsing data.
3. Log in using a different method - Go to http://office.com/ and sign in with your Microsoft account credentials. From the left pane, select Outlook from the list of apps.

If you're still experiencing the same error, please use a different browser or connect your device to a different Wi-Fi network such as Mobile hotposot one, and see if you can sign in normally.

Let me know if you still need more help.

May I please know if you are you able to access the second factor of authentication? If so, please try resetting your password.

Detailed steps on resetting your password can be found in the following support article:

https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

After resetting your password, try signing in with your account on the Authenticator app and see if you can log in.

Let me know if you still need more help.