Device shows no device found in Intune Portal

Question

Device shows no device found in Intune Portal

PraveenRaj Thyagarajan 0

Hi Team,

A laptop had some issues so had to initiate Fresh start from Intune portal . It was stuck on clean windows device state pending for about 3 Hrs and when i came this morning it shows device not found .

Checked the laptop it was on Automatic repair - > Continue to Windows

Got into laptop desktop screen and post config checks look so okay but when i checked the device status still shows no device found .

{ "shellProps": { "sessionId": "48e6da77564b4bf099264d27267968be", "extName": "Microsoft_Intune_Devices", "contentName": "DeviceSettingsMenuBlade", "code": 404 }, "error": { "message": "Device not found", "code": 404 }}

How long would normally take to reflect in Intune portal ?

Is there a way to send data from laptop to intune portal ?

Rahul Jindal 11,171 Reputation points

2025-08-27T17:35:41.12+00:00

Asking the obvious, but is the device enrolled in Intune? You should be able to verify this on the device itself.
Praveenraj Thyagarajan 1 Reputation point

2025-08-28T08:57:17.7533333+00:00

Yeah device was enrolled in intune and was able to perform freshstart via intune console . The laptop is in remote location and cant be checked

Your answer

Rahul Jindal 11,171 Reputation points

2025-08-27T17:35:41.12+00:00

Asking the obvious, but is the device enrolled in Intune? You should be able to verify this on the device itself.
Praveenraj Thyagarajan 1 Reputation point

2025-08-28T08:57:17.7533333+00:00

Yeah device was enrolled in intune and was able to perform freshstart via intune console . The laptop is in remote location and cant be checked

Share via

Device shows no device found in Intune Portal

Your answer