Call logs appear in chat history

Abin John 0 Reputation points
2025-08-27T16:17:51.33+00:00

Hi

Users have reported they've started seeing their recent queue calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyone come across this before and is it possible to stop it. It's the entries which start +1 that are the issue

Microsoft Teams | Microsoft Teams for business | Chats | Other
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  1. Jay Tr 1,295 Reputation points Microsoft External Staff Moderator
    2025-08-27T17:45:22.6333333+00:00

    Hi @Abin John

    Good day to you! Welcome to Microsoft Q&A. 

    Thank you for sharing the details of your issue. After reviewing your case and investigating further, I’d like to let you know that there’s currently a service incident affecting multiple tenants, which matches the behavior you’ve described. 

    Our developer team is aware of the issue and is actively working on a fix to resolve it as soon as possible. We’ll keep you updated with any progress or changes related to this incident. 

      

    If you have any additional questions or further information to share, please feel free to reach out. I’m here to make sure your concerns are fully addressed.  

    Thank you again for your understanding and patience while we work through this.  


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