Hello,
I don't see the file/photo, can you please reshare?
Are you using outlook.com or using an Outlook app?
There are no option in my Outlook to add another email
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 12%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Knut Rydland
0
Reputation points
There are no option in my Outlook to add another email. How can I add my gmail? Se attached photo / file.
Outlook | Windows | Classic Outlook for Windows | For business
5 answers
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EmilyS726 151.6K Reputation points Independent Advisor2025-08-27T19:03:33.7766667+00:00 -
Knut Rydland 0 Reputation points
2025-08-27T19:23:48.1966667+00:00 I am using outlook.com.
I try to repost with attached photo now Outlook feilmelding.JPG
Regards Knut
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EmilyS726 151.6K Reputation points Independent Advisor
2025-08-27T20:59:01.5466667+00:00 Thank you for the screenshot. In fact, it doesn't look like you are using outlook.com, instead, you are using the New Outlook email app.
The error message means the organization email address you want to add is not supported in the New Outlook email app, and it is due to the license restriction from the email service provider.
You would either need to use Classic Outlook, from a Microsoft 365 subscription, or check it online via web browser instead.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 43%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Nghia-P 3,165 Reputation points Microsoft External Staff Moderator2025-08-28T01:47:36.6233333+00:00 Hi Knut Rydland,
Welcome to Microsoft Q&A Forum!
Have a good day and I hope you're doing well!
Thank you for reaching out and providing the screenshot. I truly appreciate you taking the time to explain the issue. I understand how frustrating it must be when you're trying to add your Gmail account to Outlook and it feels like there are no options available, especially when you just want everything to work seamlessly. I'm here to help get this sorted out for you.
To help diagnose this better, could you please let me know what Microsoft 365 Business subscription plan you're currently using? For example, is it Business Basic, Business Standard, or another one? You can check this by logging into your Microsoft account at account.microsoft.com and looking under Subscriptions, or by asking your IT department for confirmation.
For more details on the different plans and pricing, you can refer to this resource: Find the best Microsoft 365 plan for your business. It breaks down the features clearly, including which plans support desktop apps.
To clarify, if you want to add any account to the desktop app, the first account added must be a Microsoft 365 account with a subscription that enables desktop app usage.
As a moderator, I don't have direct access to your account details, such as your exact subscription plan or any surrounding errors, so any information you can provide will be incredibly helpful. I completely understand this might feel like a hassle, and I'm truly sorry for the inconvenience. Please report back after checking with your IT department, and if you have any additional questions, don't hesitate to reply. I'll do my absolute best to assist you within my capabilities.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Knut Rydland 0 Reputation points
2025-08-28T03:35:06.2366667+00:00 Hi, I have the Buisness Basic version.
Regards Knut
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Nghia-P 3,165 Reputation points Microsoft External Staff Moderator
2025-08-28T06:29:11.15+00:00 Hi Knut Ryland,
Thank you for providing details about your subscription plan. I appreciate you confirming that you're on Microsoft 365 Business Basic, as it helps us pinpoint the issue more accurately.
As I mentioned in my initial response, to use the desktop app and add another account, you'll need at least the Business Standard plan or higher. If possible, you could consider upgrading your subscription here: Find the best Microsoft 365 plan for your business. This would unlock full desktop access and make the process much smoother.
If you have any further questions or need more guidance after checking with your IT team, feel free to reply. I'm always here to help!
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Knut Rydland 0 Reputation points
2025-08-28T09:52:54.7866667+00:00 Hi
I have now upgraded subscription plan to Standard plan, ref. order ID below. When opening the Outlook now, it still have no option for add another email account. Maybe I have to wait until tomorrow, waiting for the "system" to update with new settings/subscription . .?
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