Minecraft add on disappeared. Won’t restore

Dear Mark McIvor,

Based on the information you provided, it appears the add-on was purchased while your son was not signed into his Minecraft account. In-app purchases made on iOS devices are tied to the Apple ID used at the time of purchase, and not automatically linked to a specific Minecraft or Xbox account.

To help resolve this issue, we recommend the following steps:

1. Restore the Purchase in Minecraft Open the Minecraft app on the iPad. Ensure your son is signed into the correct Minecraft/Xbox account. Navigate to the Marketplace, then scroll down and tap Restore Purchases. This action should sync any purchases made under the current Apple ID.
2. Verify Apple ID Used for Purchase Confirm that the Apple ID used to purchase the add-on matches the one currently signed into the device. You can check this by going to Settings > [Your Name] > Media & Purchases > View Account.
3. Family Sharing Considerations If you’re using Family Sharing, note that some in-app purchases may not be shareable across accounts. You may need to repurchase the add-on directly from your son’s account if it was not shared.

If the add-on still does not appear after restoring purchases, we recommend contacting Apple Support to confirm the transaction and ensure it was completed successfully. You can also find additional guidance on Apple’s official support page for in-app purchases.

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

Best regards,

Harry Phan