Request to Extend Windows 10 ESU Eligibility for Build 1909 Devices

Dear Microsoft Support Team,

I have relied on Windows 10 since its 2015 release. Beginning in late 2019, a persistent error—0x8024000b—prevented my PC from updating past build 1909 and barred me from enrolling in the Extended Security Updates program. As a result, my machine remains on an unsupported build and is exposed to security risks. I respectfully request that Microsoft grant ESU eligibility to Windows 10 devices halted at build 1909 due to this error.

In August 2025 I brought my PC to Best Buy’s Geek Squad after Windows Update continuously failed with error 0x8024000b in the hopes they could fix the issue. They applied their standard update procedures but were unable to resolve the issue. Lacking experience with Windows Update logs or community workarounds, I’ve been unable to diagnose further. I am happy to provide any diagnostic data or follow Microsoft’s guidance on gathering logs to help resolve this problem.

Windows 10 was introduced as “the last version of Windows,” promising familiar workflows and modern stability built on the legacy of Windows 95 and XP. Windows 11, however, diverges sharply: its redesigned Start menu and taskbar disrupt muscle memory; new hardware requirements like TPM 2.0 and Secure Boot lock out many existing PCs; and its visual and behavioral changes feel more aligned with macOS than an evolution of Windows. This abrupt shift has left many long-time users feeling alienated and undermines the continuity Windows 10 promised.

To support the Windows 10 community and address this update barrier, I’d like to propose three steps that I believe will help those feeling distressed by the forced changeover. First, extend ESU eligibility to all devices stuck on build 1909 by error 0x8024000b. Second, offer a “Windows 10 Modern” update channel that supports newer CPUs, TPM 2.0, and virtualization-based security without requiring a full OS upgrade. Third, provide a supported, user-friendly rollback path from Windows 11 back to Windows 10 for those who prefer the established experience after testing the new OS.

I’d happily welcome the opportunity to assist with logs, diagnostics, or a technical preview for any proposed solution, though I will admit, I’m not technically inclined and can only give feedback as a consumer from the level of a consumer with basic knowledge of the OS. Please feel free to advise me on how best to collect and share the necessary data or if there are additional details I can provide. Thank you for considering these requests on behalf of the Windows 10 user base. I look forward to your response and hope we can preserve the stability and familiarity millions of users depend on.

Sincerely,

Marc