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Unrecognized charge to my bank account

Betty Anderson 0 Reputation points
2025-08-27T20:37:30.98+00:00

I received a charge of $11 to my bank account on July 28, 2025. I did not recognize the merchant ID so I disputed the claim. Was it from a Microsoft Office billing partner?

Merchant Name:

WM2TMBOBZBHZJIL

Merchant Address:

REDMOND, WA, 98052

Bank Charge:  $11   on July 28, 2025 unrecognized and disputed charge for refund

The bank deactivated my debit card and issued a new one. I assumed the charge was from you so I update my payment method to the new card and changed my plan to the basic plan for $1.99/month. The confusing part is that in June the $11 charge was identified as Microsoft Office (see below).

Merchant Name:

Microsoft*Microsoft 365

Merchant Address:

425-6816830, WA, 98052

Charge: $11 on June 30, 2025

Please clarify. Thanks. Betty Anderson, home subscriber, ******@gmail.com

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Darhyl Amizola 15,480 Reputation points Independent Advisor
    2025-08-27T21:11:54.39+00:00

    Hey there! Nice to meet you!

    You may follow the guide through the official Microsoft website to investigate the charge from Microsoft through this link:

    https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If it doesn't show up, and since you have already coordinated this over to your bank, you will need to reach out to Microsoft Support for further assistance. You may contact them through this link:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

    Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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  2. Darhyl Amizola 15,480 Reputation points Independent Advisor
    2025-08-27T21:17:52.44+00:00

    My sincerest apologies! Here are the correct steps to contact Microsoft Support:

    Type "Billing Issue" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Payment Updates > Confirm > then select "Chat with a support agent in your web browser"

    Best regards,

    Darhyl

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