Admin account 2FA Error Code 399287

Alessandro Marchio 0 Reputation points
2025-08-27T21:34:09.0833333+00:00

I am the only global admin and the only one with access to the admin account for my company.
Anytime I try to log in to my admin account for office license management It asks to verify my identity through SMS (I had never set up authenticator on this account before) when I choose SMS option I get the following error:

Error Code: 399287

Request Id: 4a8d2bcf-0066-40ec-aafa-ea8273873d00

Correlation Id: 9915c742-348a-42e9-bdca-dc38273e2748

Timestamp: 2025-08-27T20:52:59Z

Could you help me, @Raja Pothuraju , resolve this issue? Since I can't log in, I can't even download invoices for accounting purposes...

Thanks in advance for your support.

Errore Accesso 399287

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Accepted answer
  1. Raja Pothuraju 32,395 Reputation points Microsoft External Staff Moderator
    2025-08-28T12:44:15.4233333+00:00

    Hello Alessandro Marchio,

    Thank you for sharing your details via private message.

    I’ve reached out to the engineering team regarding the MFA issue on your account. They have now unblocked it from the backend and cleared the bad reputation associated with it. You should be able to log in to the Azure Portal without any issues.

    Please try signing in and verify if you can complete SMS authentication successfully. Let me know if you encounter any problems.

    As a best practice, I recommend registering the Microsoft Authenticator method for your account instead of relying on SMS. SMS and voice call authentication methods are more vulnerable to IRSF attacks (telephony fraud) and are generally less secure.

    For better practice, I recommend registering with Microsoft Authenticator method to your account instead of SMS method as these SMS/Voice telecom auth methods are susceptible to IRSF attacks telephony fraud.

    I hope this information is helpful. Please feel free to reach out if you have any further questions.

    You found this answer helpful.

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