I was double charged for my yearly subscription. Who do I contact for a refund?

Question

I was double charged for my yearly subscription. Who do I contact for a refund?

Kyle Williams 0

I was invoiced and charged my yearly subscription fee of $99.99 + taxes on Aug. 22:


Subscription: Microsoft 365 Personal Order Number: 9f15a474-fc9d-4f7a-84c3-84963a047a9c Plan Price: USD 99.99 plus applicable taxes/1 year Renewal Date: August 22, 2026

When the charge went through on Aug. 25, I was charged $108.29 twice. I would like a refund of one charge.

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Your answer

Answer 1

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your refund.

Please visit the link below to contact customer support live chat.

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select the product you need help with

Click "Get support in your browser" then describe your issue

Click Get Help then select "Contact Support" below

Select "Billing and Account Profile questions" then click Confirm

Confirm your email then click Confirm

Customer Service Phone Number:

https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.

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I was double charged for my yearly subscription. Who do I contact for a refund?

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