Different SharePoint banners for users in the same organisation

Dear @Nishanth Chakkere Ramesh,

Thank you for raising the concern regarding the differences in SharePoint banner appearances across users. For better assist, please kindly let me know:

• Is this user impacted on one site or multiple sites?
• Is the user seeing this banner consistently across all devices and browsers?
• Has the user customized their SharePoint theme or settings recently?
• Is this user part of any special group or pilot program that might affect UI appearance?

After reviewing the situation and conducting additional research, one common cause may be personal theme customization users might have applied different themes or display settings in their SharePoint profiles, which can alter how the banner appears. Additionally, variations in browsers and devices can contribute to these differences, as banners may render differently depending on whether the user is accessing SharePoint via Chrome, Edge, Firefox, or from a PC, Mac, or mobile device.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.         

Your detailed response will help us diagnose and investigate the issue more efficiently. If I misunderstood what you’re looking for, feel free to let me know. I’d be happy to help further! 

Thank you for your cooperation. I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.