My 365 is not activating, please help

Hi Elaine Moreno,

Welcome to Microsoft Q&A Forum!

Have a good day and I hope you're doing well!

I've reviewed your post regarding the issue with activating Microsoft 365, where you're encountering an error related to accessing your account and two-factor authentication (2FA). I completely understand how frustrating and disruptive this can be, especially when you need to use Office applications right away. We're truly sorry for the inconvenience and are committed to supporting you to the best of our ability to resolve this as quickly as possible.

Based on the details you've shared, it appears you're using business account. The issue may be related to your multifactor authentication (MFA) settings, and we have some specific steps to help you address it. Here's what we recommend:

If you're not a Global Administrator:

• If you are not the only Global Administrator anf there arre other admins, please contact them.
• Please contact your organization's Global Admin (e.g., your IT department or system administrator) and ask them to follow this guide to reset your MFA settings: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn. This guide will help them manage and reset your authentication methods, allowing you to regain access to your account without the error.

If you're the only Global Administrator and you're locked out:

• In this case, please contact Microsoft Support by phone. The support agent will escalate your case to the Data Protection team to help you regain access. You can find the customer service phone numbers for your country here: Customer service phone numbers - Microsoft Support.

We'll do everything we can to assist you, but since this is a business account, some steps may require involvement from your organization's administrator or Microsoft's specialized teams. If you can provide more details (such as the exact error message, your country, or your role in the organization), I can offer more tailored guidance or help connect you to the right department.

If you have any questions or need further assistance, please reply to this answer right away. We're here to help!

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Elain, what exactly happens when you enter code from Authenticator app?