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Help I keep getting postmaster failed to deliver emails after every email I get

catherine ferguson 20 Reputation points
2025-08-27T23:30:26.15+00:00

Hi I have such an annoying problem each time I get an email I get another right after saying failed to deliver email to this random Gmail account I have no idea about I tried blocking that email on my phone but it still does the same I’ll attach a screen shot so I can show what it’s doing and it’s driving me nuts. Thank you for any helpful answers

IMG_5173

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  1. EmilyS726 151.6K Reputation points Independent Advisor
    2025-08-28T00:02:35.3266667+00:00

    Hello,

    I fear someone might have set up email forwarding from your account, to forward every single email you received to a different address.

    To confirm this, make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon in the top right to launch the settings.

    Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

    Then check the conditional transfer, again, if it's there, delete it.

    Then, check Forwarding and IMAP, If any items are present, delete them as well.

    ===========

    If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

    Then go to Security > Manage How I sign in, make sure all contact info is yours.

    Please make sure you change your password and enable two-step verficiation.

    1 person found this answer helpful.

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