Error code: AADSTS5000225

Minh Hoang Do 0 Reputation points
2025-08-28T01:01:04.6033333+00:00

Can someone please help to unlock my Azure account?

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Thank you

Azure | Azure Training
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  1. JimmySalian-2011 43,271 Reputation points
    2025-08-28T09:06:42.1366667+00:00

    Hi Minh,

    The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

    Follow the link for more info and if required you can create a support ticket to get it unlocked or if it is for testing recreate a new tenant?

    https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

    Hope this helps.

    JS

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