![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 69%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Hello, thank you for reaching out to Microsoft Q&A.
Note - This is a peer-to-peer support forum. Account or billing-related queries fall outside the scope of our community guidelines, as they usually require sharing personal information. Posting such details in a public forum poses security risks and violates Microsoft’s terms and conditions.
When did you make the purchase? If it was within the last 14 days, you can request a refund for digital games purchased from the Microsoft Store or Xbox Store.
Have you already sent in a refund request using the link below?
Request a refund for digital games -
https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders
If you're still experiencing issues, you can get in touch with the Xbox support directly using the link below.
https://support.xbox.com/en-us/contact-us
- Sign in with your Microsoft account and click Start chat.
You can also try reaching out to them via Twitter and see if you can get help from there.