Can't access outlook as the Microsoft verification method service is not working

Question

Can't access outlook as the Microsoft verification method service is not working

Nicola Lovell 0

Since swapping iphone devices I have been unable to get back into my microsoft outlook account.

I have MFA enabled - authenticator app or 2 emails addresses for 2 step verification via codes.
I am unable to authenticate through the app as I need to add the account on my new phone to complete the set up and I can't do that if I can't get into my outlook account. It just sends me back to the authenticator app to authenticate, even though I'm in the authenticator app!
I have tried to bypass the app by using my other verification method of 2 emails, but every time I try, I get the first code successfully via the first email but then when requesting a code to the second email it either tells me I've 'had too many codes and to try again tomorrow' or 'there's a temporary problem with the service, please try again later.' I have tried every day for the past week.
The sign in helper tells me the email is blocked and asks me to reset my password so the rocess starts again (I can't complete MFA and the 2 step verification service using verification codes does not work.)
I submitted the recovery form but as it's set up for MFA it can't help me anyway.
I can't connect to a support person as I need to sign using my account which I can't do. I am at a loss and there is nothing on this forum that provides exact instructions on how to contact a support person for a personal account outside of signing in. I am currently only signed into the community as I can use my work outlook Please help - I’m happy to verify my identity in any way necessary.

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Answer 1

Estrella721 18,415 Independent Advisor

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

Unfortunately, if two-factor authentication (2FA) is enabled, the account recovery form cannot be used.

If two-factor authentication (2FA) is enabled on your account, are you able to access your second verification method? If yes, please try resetting your password.

https://support.microsoft.com/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

If you’re unable to verify your identity using your recovery phone number or email address, you can complete the account reinstatement form.

https://www.microsoft.com/concern/AccountReinstatement

Note: This is different from the account recovery form.

Microsoft Team will review the information provided. If they determine that you are the rightful owner, they will reinstate your account. Please note that they typically respond within 48 to 72 hours. Be sure to check your junk and spam folders for their response.

Nicola Lovell 0 Reputation points

2025-08-28T03:02:57.3866667+00:00

Thanks. I can access the second verification method - I enter the first email and it sends me a verification code. When I have entered the code, it asks me to verify on the second email I have set. When I enter the email address and submit, the service tells me 'You've requested too many codes today. Please try again tomorrow' or 'there is a temporary problem with the service, please try again later.' I continue to try every day and the same errors appear. So the code does not generate when using the second email.
Estrella721 18,415 Reputation points Independent Advisor

2025-08-28T04:11:40.4466667+00:00

Thank you for your reply. Please wait at least 24 hours without attempting to log in, as this will allow previous attempts to expire. After that period, try signing in again. If possible, extending the waiting time a little longer may improve the chances of success.

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Can't access outlook as the Microsoft verification method service is not working

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