OneDrive search broken in Explorer

 Hello @Sebastian Colditz, 

Welcome to the Q&A forum! 

Thank you so much for taking the time to share your experience regarding the search issue in OneDrive via File Explorer. I'm truly sorry that you're encountering this problem, it’s understandable how disruptive it can be when a core feature like search doesn’t behave as expected, especially when it impacts your daily work. 

After receiving your information, I’ve tried my best to investigate and look for similar cases across Microsoft’s support channels and community forums. I can see Microsoft has officially acknowledged the broader OneDrive search issue and has updated their support documentation accordingly. According to the information shared in the article: 

Why Is Your OneDrive Search Completely Broken and Driving You Crazy? - PUPUWEB 

However, when I checked Microsoft’s Service Health dashboard, and currently, this issue hasn’t been listed as an official incident. It’s possible that not enough users have reported it yet for it to be escalated internally. 

For that reason, I still recommend that you report the issue directly to Microsoft via OneDrive.  

Even though the issue has been acknowledged at a general level, individual reports from users are essential to help Microsoft assess the scope and urgency of the problem. The more users who report it, the more likely it is that the issue will be escalated and prioritized for resolution. 

In my experience supporting other users with similar issues, I’ve noticed that when you’re able to reach out to higher-level technical support, especially through a formal support ticket, the team can often investigate the issue more deeply and even provide specific workarounds tailored to your environment, even if the issue hasn’t yet been officially recognized as an incident. 

So, if you're using a work or school account, I highly encourage you to raise a support ticket through your Microsoft 365 Admin Center. 

Please kindly ask your IT administrator to raise a support ticket via the Microsoft 365 Admin Center:  

• You can go to: Microsoft 365 Admin Center. 
• Navigate to: Support => New service request  

For reference: Get support for Microsoft 365 for business. 

• In the description, you can use the following sample: 

“Hello, 

I’ve been experiencing a persistent issue with OneDrive search in File Explorer for nearly seven months (from January 2025- now). Specifically, when I attempt to search for files within my OneDrive folder using Windows File Explorer, no results are returned; even though the files exist and are accessible manually. 

I’ve verified that this issue is not isolated. Other users have reported similar problems across various platforms, including OneDrive Web and Mobile. Microsoft has officially acknowledged the broader OneDrive search issue and updated their support documentation, stating that the issue is under investigation. However, no estimated time for a fix has been provided. 

I kindly request that this issue be escalated to the appropriate technical team who may be able to investigate further and, if possible, provide a workaround specific to my environment.” 

Note: If you are an end- user, please contact your IT admin to follow these steps.    

I understand that raising a ticket can sometimes be inconvenient, especially if you need to contact your IT admin to do so.    

However, once the ticket opens, a technical support technician can conduct a remote session to investigate the situation. If further intervention is required, they can refer the matter to a specialized team for in-depth analysis.     

I know you've been dealing with this issue for nearly seven months, and I truly sympathize with the impact it may have had on your work. I can imagine how difficult it is to rely on a feature that simply doesn’t function as expected for such a long time. 

However, I hope you understand that as a forum moderator, I don’t have access to backend systems or internal diagnostic tools. I’m not part of the engineering or support teams that handle escalations or technical investigations. My role here is to help guide users, share insights, and offer suggestions based on publicly available information and community experience. 

Once again, thank you again for raising this issue; it’s helped broaden my understanding. I hope you understand that I want to help as much as I can within the scope of this forum.

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