Can't update payment details, country is set to Latvia

RB 0 Reputation points
2025-08-28T07:48:49.0933333+00:00

I am trying to update my payment details, but I cannot enter any new info, because at the bottom, where you should be able to set the "Country/Region",* the country is set (and fixed) to Latvia

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Darhyl Amizola 15,480 Reputation points Independent Advisor
    2025-08-28T08:33:45.9333333+00:00

    Hey there! Nice to meet you!

    Based on your description, according to Jonathan Z - MSFT | Microsoft Community Support Specialist: https://learn.microsoft.com/answers/questions/5311032/how-can-i-change-the-country-on-my-payment-details?page=1#answers

    "To add a payment method for another country, you must change your country before adding the card.

    1. Change your account's country or region first, by selecting Your info then Edit profile info. Sign in https://account.microsoft.com/profile/?refd=learn.microsoft.com
    2. Once updated, go to the Payment options page of your Microsoft account dashboard.
    3. Add the new details by selecting Add a new payment method.

    Important: We recommend you change your region only if you’re moving to a new country or region for a long time. This is important because items you get in one region might not work in another. Learn more. https://support.microsoft.com/account-billing/change-your-country-or-region-in-microsoft-store-5895e006-34f4-10f7-16b1-999e40adb048 From this link:

    If you can't change country or region, it might be for one of these reasons:

    You changed the country or region within the last three months.

    Your account is suspended. For example, the credit card on a subscription has expired, or your subscription has a balance due.

    • You're legally a minor in your current country or region and won't be a minor in the new region, or vice-versa. "

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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