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Cannot create new Microsoft 365 Developer subscription after previous one expired

Sebastian Wünsch-Heinrich 0 Reputation points
2025-08-28T11:16:51.8033333+00:00

My previous Microsoft 365 Developer subscription expired, and I cannot create a new one. The dashboard shows my subscription as deleted/expired, and the "Set up subscription" button is not available. Please reset my profile so I can register again.

Additionally, I was never able to fully configure the sandbox because I could not sign in with the admin user * PII Removed *.onmicrosoft.com. The system always returned "account not found." As a result, I could not complete the initial setup.

What steps can I take to reset my profile and create a new subscription?

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
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  1. Hani-Ng 1,745 Reputation points Microsoft External Staff Moderator
    2025-08-28T13:33:38.16+00:00

    Hi Sebastian Wünsch-Heinrich

    Thank you for reaching out to the Microsoft Q&A forum and sincerely apologize for the inconvenience you're experiencing.

    Please understand that our forum is a public platform, and we will modify your question/context/image to cover your data in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

    After a Microsoft 365 Developer subscription expires, the data is typically retained for a limited grace period (often 30-60 days) before it is permanently deleted.

    You can refer to the official article for more details: Microsoft 365 Developer Program FAQ | Microsoft Learn User's image

    Additionally, you may consider registering with a fresh Microsoft account to the Developer Program signup page

    Note: You should use another existing personal account that you have never used to sign up for the Developer Program before, or create a new Microsoft account 

    Please let me know if you have any questions. I’ll do my best to support you.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

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  2. Sebastian Wünsch-Heinrich 0 Reputation points
    2025-08-28T13:53:27.2233333+00:00

    Although my previous sandbox is now marked as expired, it was never properly set up. I was unable to access the tenant at any point due to login issues during the initial setup.

    In an attempt to resolve the problem, I tried deleting and recreating the sandbox. However, this has resulted in the subscription being marked as expired, and I am no longer able to create a new one.

    I do not have access to any other Microsoft account that qualifies for a new Developer Sandbox. Therefore, I kindly request a full reset of my Developer Program profile so I can start fresh and properly set up a new sandbox environment.

    Thank you very much for your support.

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