I am getting charged subscription fee monthly from an outlook account I have forgotten the email to

Hussain Nadeem 0 Reputation points
2025-08-28T11:19:16.68+00:00

Hi guys,

I am getting charged a subscription fee monthly from an outlook account I have forgotten the email to. Does anyone know how i can cancel this without knowing the email on the account? I have tried contacting microsoft customer support through the phone but it keeps giving me automated responses and i'm unable to get through to an agent.

Would be grateful for any advice.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Palcouk 751 Reputation points
    2025-08-28T11:44:16.11+00:00
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  2. DaveM121 765.4K Reputation points Independent Advisor
    2025-08-28T11:50:57.9+00:00

    This forum is just a user to user forum, no-one here has any account access, try using this method to contact their support to get a refund.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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