Trying to install 24H2 in my Asus laptop.

Question

Trying to install 24H2 in my Asus laptop.

Luis Felipe Ramos 0

Hello,
For many times now, I have received the notification via Windows Update to install version 24H2.

However, every time I try to install it, Windows Update downloads the file(s), performs the installation, resets my machine a couple of times, and then undoes the changes.

When I try to understand what happens, all I get is a "0x80070002" error.

I have checked several system logs, run it through some LLMs to help me find some information, but all I get is always the same tips:

Check Windows Update History
Check Windows Update Log file
Check DISM and SFC
Run Windows Update Troubleshooter
Clean Windows Update Cache
Reset Windows Update Components

I have also tried to download the Windows 11 24H2 ISO and run it manually. However, the final result was the same, and the installation did not complete.

I don't know what else to do to try to update my system. Does anyone has any other tips?

Thanks!

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Answer 1

David-M 81,730 Independent Advisor

Hi. I'm David, and I'm happy to help you.

Please share the log files "Setupact.log" and "Setuperr.log" stored in the following folders.

C:$Windows.~BT\Sources\Panther

C:$Windows.~BT\Sources\Rollback

Copy the files or folders to your desktop or another easily accessible folder and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive) and choose it to get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply.

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Trying to install 24H2 in my Asus laptop.

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