My Microsoft account has been locked and when i try to unlock it, it shows me "Try another verification method" though there are not another method mentioned there. How can i unlock my Microsoft Account

2025-08-28T12:01:59.77+00:00

I have an Microsoft account named as "******@gmail.com". But due to some unknown reasons my Microsoft account has been locked and whenever i try to unlock it using my phone number, it shows me "Try another verfication method" Though there were no other options are there for account verification. How can i unlock my account?

Microsoft Edge | Open the browser | Windows 11
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  1. Marc Vernon 6,575 Reputation points Independent Advisor
    2025-08-28T12:41:23.4366667+00:00

    Hi there, this is Marc. Thanks for reaching out the community.

    The error you are seeing happens when the system does not recognize the phone number or when there is no other verification option available. In this case, the best steps are to first wait 24 hours before trying again, since too many attempts can trigger temporary blocks. You can also use the Sign-in Helper tool at https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735 to go through guided recovery steps.

    If that does not work, submit the Account Reinstatement form at https://www.microsoft.com/concern/AccountReinstatement, which is different from the ACSR form and is specifically for accounts locked due to security concerns. After submitting, Microsoft typically responds within 24 to 48 hours by email. There is no phone number where an agent can unlock the account manually, since the process is fully automated for security reasons.

    Best regards,

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