New payment method

Андрей Пурис 0 Reputation points
2025-08-28T13:16:11.5533333+00:00

Can’t add new payment method in my account. New card is issued in Belarus.

Microsoft 365 and Office | Other
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Eyjey116 390 Reputation points Independent Advisor
    2025-08-28T13:55:57.35+00:00

    Hi! My name is Aj and Im an Independent Advisor here to help! The error usually happens if the account region is different to where the card is issued. In this case you have to update our account region first, before you can add that card.

    Sign in to your Microsoft account > go to Your info, then choose Edit profile info to change your country or region to Belarus.

    After saving, go to Payment & billing > Payment options and click Add a new payment method, then add your Belarus-issued card.

    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.