This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 91%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
I have had confirmation from an external company that is trying to email me that Microsoft are blocking the email from getting to my inbox. The error they get is:
"Recipient's policies restrict messages"
I have been advised to contact Microsoft support, so I opened a ticket to talk to a support agent who was unable to assist me, and advised that I spoke to a Outlook Support Agent instead, but I ahve been able to actually contact one of them as it keeps telling me that I have to get community help with my problem.
I appear to be having the same issue as the user in this post:
Any ideas on how I can actually get this resolved?
Hello
Is your email address a personal outlook.com/hotmail.com address, or a work/school issued email address?
Can you please share the bounce email the sender received? It contains important diagnostic data that helps shed some light of the root cause. Feel free to redact personal information when you share.
Thanks for the reply. This is my personal @hotmail.co.uk address, though I also ahve the same issue with my personal @live.co.uk address.
I do not have a copy of the bounce back email as they did not provide it, but this is the message they sent:
Just to add to this, our email system just flagged that the email couldn't be sent to your hotmail address with the following error:
"Recipient's policies restrict messages"
It looks like your hotmail has a strict security setting which is blocking emails addresses that send multiple emails per day, likely why both us and GOG have issues. You may need to look at Microsoft's help guides on how to lift this restriction
Unfortunately this is very vague.
Can you ask for a full copy of the bounce email, especially the lines containing spf, dkim and dmarc status.