Can I get a refund on my Xbox Game Pass PC

danyus 0 Reputation points
2025-08-28T15:31:45.5466667+00:00

Hello, I cant get a refund on my Xbox Game Pass PC which I started for 1$ at 08-14 which then on 08-27 charged me for 11.99$. I didnt have time to cancel the game pass which I didnt use after 08-27 and tried to request a refund after 24 hours said that it would appear on the request appeal but nothing happened. I tried going to my account > subscriptions and get a refund but that didnt work also. Also tried talking to your support AI but that didnt help me either. Could I please get somehow a refund I didnt even use the game pass after 08-27 and wanted to cancel it but I didnt have time.User's image

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Windows for home | Other | Gaming
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  1. paulr0511 32,795 Reputation points Independent Advisor
    2025-08-28T16:07:50.0266667+00:00

    You can try to reach out to the support team from the below to check and try to request again in the event that you are having an issue with the refund.

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  1. paulr0511 32,795 Reputation points Independent Advisor
    2025-08-28T16:06:45.57+00:00

    Hello, good day and thanks for your question. For this, you may try to check and see if you will be able to request and be granted of a refund as "Some Products are not eligible for return or refund; unless otherwise provided by law or by a particular offer, all purchases of these types of Products are final and non-refundable. Products ineligible for return and refund include, but are not limited to, the following:"

    Digital apps, games, in-app content, in-app subscriptions, movies, TV shows, and associated content except Digital Game Products and Microsoft Subscription Services.

    Third-Party subscription services billed through Microsoft.

    gift cards and service/subscription cards (e.g., Skype, Xbox Live)

    products that have been personalized or customized

    special order products, if not part of a Store promotional offering.

    random access memory ("RAM") products.

    services that have been performed or consumed.

    clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".

    Reference links: https://support.microsoft.com/en-us/account-billing/get-a-refund-on-apps-and-games-bought-from-microsoft-81629012-aa4f-f48b-2394-8596f415072b

    https://www.microsoft.com/en-us/store/b/terms-of-sale

    Open the link below on a browser and you can go through the refund process from there.

    https://support.xbox.com/en-us/help/subscriptions-billing/buy-games-apps/refund-orders


  2. paulr0511 32,795 Reputation points Independent Advisor
    2025-08-28T16:20:27.5266667+00:00

    Please double check if you are using the correct account and if nothing is reflected at the time being, you can reach out to the support team and kindly see the second response above.

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  3. paulr0511 32,795 Reputation points Independent Advisor
    2025-08-28T16:21:31.84+00:00

    Please double check if you are using the correct account and if nothing is reflected at the time being, you can reach out to the support team and kindly see the second response above.

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