Request for Refund and Support – Microsoft Copilot

Hello, good day and thanks for your question. Sorry to know about this. May I also check and confirm if you have a subscription on your Microsoft account? You can check it by going to https://account.microsoft.com/servicesand login using your account.

It also looks like that the payment method you have previously used might have been caught somewhere where you have just recently used it and caused this unauthorized charge/use and it is also recommended to reach out to the bank to get your account and the card temporarily blocked and request for a replacement to avoid further unwanted charges.

If there is a subscription, you can also request a call back by going to https://go.microsoft.com/fwlink/?linkid=2168171in case you are having trouble cancelling and getting a refund, or you can contact the support team below.

• Open https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=Google from a browser or you can also launch the Get help app on your PC.
• Type in talk to support or talk to an agent.
• Click on the blue button (Sign in or Sign in to contact support) on the below part.
• Sign in/Log in when prompted and try to connect to an agent/support from there and please take note that it will take several attempts due to the queue or workload before you can get a hold of someone from the team.

See https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 .

Hello Crispin Murray,

Welcome to Microsoft Q&A!

Thank you for your post. I understand that you are having issue with payment process. I truly understand how you feel.

Please understand for me that I would like to help you. But this community is a user-to-user forum, and I don't have access to the user's data and I'm not authorized to do so. I suggest you contact the Microsoft Customer Service team directly for the best assistance.

To contact Microsoft Support:

1. Visit this site: Contact – Microsoft Support
2. Type Contact in the search box.
3. Now, click on Get Help and select Contact Supportor enter below to contact support.
4. Go to the Products & Services tab and choose the Microsoft 365 & Office category.
5. On the Category tab, choose Manage my subscription.
6. Go to Confirm.
7. You can now choose the Chat with a support agent option in your web browser.

The following images indicate in detail the steps to contact them:

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this helps in your situation. Feel free to let me know if you have another update.

Sincerely,

Katerina- MSFT | Microsoft Q&A Support Specialist

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