need to get our program working back with 32 bit version

Eric Zuniga 0 Reputation points
2025-08-28T16:03:43.96+00:00

we need to get our business program open and we are not able too. Someone was helping me and they said they fixed it and just hung up on me and it is not working it. They actually left it on another error message. I need someone to call me back and help me with this situation.

Microsoft 365 and Office | Access | For business | Windows
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  1. Austin-H 3,750 Reputation points Microsoft External Staff Moderator
    2025-08-29T00:03:39.08+00:00

    Hi @Eric Zuniga,

    Thank you for posting question to Microsoft Q&A.

    According to this issue, may I know if you are having issue with Access application itself or all Office apps? What was the actual error message you received? Please help to provide a detailed screenshot so I could make research and provide accurate troubleshooting steps.

    In the meantime, I would like to provide you some information about 32-bit version of Office program: https://support.microsoft.com/en-us/office/choose-between-the-64-bit-or-32-bit-version-of-office-2dee7807-8f95-4d0c-b5fe-6c6f49b8d261
    As I am forum moderator, I do not have access to Microsoft phone service to provide you a phone call with troubleshooting. If you are Global Administrator, please head to https://admin.microsoft.com/ to continue with the ongoing ticket asking for callback (assuming you created the ticket) or create a new ticket to get assistance via phone call and remote session with troubleshooting steps.

    I am still here if you would like to provide me further detail about your issue.


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