Email of Microsoft

aseman 0 Reputation points
2025-08-28T16:03:50.8633333+00:00

Is ******@mail.support.microsoft.com an Email of Microsoft and I can message to it?

Outlook | Web | Outlook.com | Contacts
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  1. aseman 0 Reputation points
    2025-08-28T16:07:31.8066667+00:00

    support+ "******@mail.support.microsoft.com"


  2. paulr0511 32,795 Reputation points Independent Advisor
    2025-08-28T16:38:00.3866667+00:00

    Hello, good day and thanks for your question. May I check and confirm if this is something that you have received in your inbox and what is the message from it or from where have you gotten this particular email and domain?


  3. Alice-N 1,110 Reputation points Microsoft External Staff Moderator
    2025-08-29T04:18:57.9633333+00:00

    Dear aseman,

    Thank you for reaching out to the Microsoft Q&A Community. I understand you're asking about a specific Microsoft email address. I am happy to assist you and provide a clear explanation. 

    The email address ******@mail.support.microsoft.com is not a valid address for customers to send messages to for general support. 

    This type of email address is typically used by Microsoft for sending automated, outbound notifications. For example, you might receive a reply from this domain if you have already opened a support ticket through an official channel. It is not an inbox that is monitored for incoming customer requests. If you try to send a message to it, your email will likely not be delivered or read by a support agent. 

     How to Get Official Microsoft Support 

    The most effective way to get official support from Microsoft is by following these steps to find the right support channel for your issue: 

    1. Visit this website: Contact - Microsoft Support 
    2. Type your problems in the search box there. (For example, Contact support.) 
    3. Now click on Get Help and select Contact Support below. 
    4. Go to the Products & Services tab and choose the Outlook category. 
    5. On the Category tab, choose based on your actual problem, such as cannot sign in
    6. Go to Confirm
    7. Choose to chat with a support representative or request a call back.
    8. Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you. 

     I hope this explanation and the provided steps help you. If you require additional guidance, feel free to reply to this thread, and I’ll be happy to assist you. If you found the answer helpful, we’d really appreciate it if you could click "Accept Answer" and kindly give it an upvote. Your feedback helps others in the community too! 

     

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  4. paulr0511 32,795 Reputation points Independent Advisor
    2025-08-29T05:17:18.3066667+00:00

    Yes, I understand that but if this is not a valid email address then you should not be interacting with it as this could lead to phishing and exposing your personal information and therefore it will be best not to send anything to that email.

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