Online word (free version) will not open documents. But I can open them on my phone

Kelly 0 Reputation points
2025-08-28T18:05:13.6033333+00:00

Hi, I've created some documents on line using word. I have the free version.

I have tried to reopen them and i'm getting an error message. I've tried three different browsers - firefox, chrome and safari.

I've cleared the cache and cookies.

I've tried with an incognito browser.

I've also logged in on my phone. I can access the documents there and they look fine.

I'm using a macbook.

Can you help at all with a solution?

Thank you

Microsoft 365 and Office | Word | For home | iOS
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  1. Mario Bressan 2,645 Reputation points Independent Advisor
    2025-08-28T19:17:09.4033333+00:00

    Hello, my name is Mario, and I would be happy to assist you with your issue.

    I’m sorry for what happened!

    Specifically, what error message are you seeing? Could you attach a full screenshot showing the error message?

    Best regards,

    Mario B.


  2. Mario Bressan 2,645 Reputation points Independent Advisor
    2025-08-28T23:59:42.04+00:00

    I’m really glad I could help you. Have a great day!

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