My son forgot his password and verification phone number is old number how do I reset password

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My son forgot his password and verification phone number is old number how do I reset password

Chad McCoomb 0

Can’t reset sons password because verification goes to old phone number

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Answer 1

Hey there! Nice to meet you!

Since your son no longer has access to his security information, kindly click on the option 'I didn’t get a code' when prompted for a code at sign-in at the 'I don’t have access to these' when he is resetting his password, then follow the instructions. account.microsoft.com

He will be asked to fill out a security questionnaire. He will be asked for info, like the subject lines of an email he recently sent from his account, his birthdate, credit card info, and other details only he would know.

Go to Recover your Microsoft account (https://support.microsoft.com/help/17875) for tips on how to successfully fill out the security questionnaire.

https://support.microsoft.com/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

Note: There may be a 30-day waiting period to get full access to the account again.

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Chad McCoomb 0 Reputation points

2025-08-28T23:09:44.9433333+00:00

We created his email when he was very young so we could just send him emails to read when he was older he has never used the email besides when I set up his phone

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My son forgot his password and verification phone number is old number how do I reset password

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Your answer