Camera Permissions

Question

Camera Permissions

Rich Neumuller 0

I have one user that every few days, Teams says it needs permission to access your camera. However, when I check the permissions it already is set correctly. The device settings in Teams is set correctly too. I have reinstalled Teams (several times) I have even reinstalled Windows. Everything is updated (Windows, Teams, drivers). This does not happen every day. What can I do??

2 answers

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Answer 1

Hi @Rich Neumuller

Thank you for reaching out to the Q&A forum!

To assist you better, could you help me with the following:

Is the user signed in with a personal Microsoft account (like outlook.com or hotmail.com), or with a work or school account?
Does the issue happen when using the Teams desktop app, the web version, or both?
Is the camera built into the laptop or is it an external USB camera?
If it’s an external camera, have you tried switching USB ports or tested with a different camera?
As mentioned in your post, the camera permission is set correctly. Could you confirm if you have checked it as the following steps:

Open the Settings app on the device.

Go to Privacy & security > App permissions > Camera User's image

Make sure “Let apps access your camera” is turned on.

User's image

Under that section, confirm that Microsoft Teams (if it's a work or school account) is also turned on.

If it’s already on, toggle it off and back on again.

Close all apps and restart the device.

Could you also provide a screenshot of the permission pop-up when Teams asks for camera access and a screenshot of the camera settings in Teams?

Kindly let me know your responses to the above questions, and feel free to share any other details you think might help us resolve the issue. Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Look forward for your response.

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Answer 2

Rich Neumuller 0

Hi,

The user is signed in with a work or school account.

He has not tried the web version. Since it only happens peridically.

The Camera is built in to the Dell Latitude.

User's image

This is been an on and off issue for months. I have talked to Dell support and we have reinstalled Windows 11 and they updated drivers.

Lia V 460 Reputation points Microsoft External Staff Moderator

2025-08-28T23:12:13.88+00:00
Hi @Rich Neumuller

Thank you for your response.

Could you please try the steps below and let us know if the issue continues afterward?

Clear Teams Cache:

Open the Settings app by typing “Settings” in the search bar

Go to Apps > Installed apps, then search for Microsoft Teams

Find the New Microsoft Teams app, click the three dots next to it, and choose Advanced options

Scroll down and select Reset under the Reset section

Restart Teams and sign in again

Check for Conflicting Apps:

Close all other apps that might be using the user's camera (like Skype or FaceTime).

Open Task Manager and check the Startup tab for any camera-related apps that may be launching automatically

Try the Web Version of Teams

Please test the web version at https://teams.microsoft.com for a few days

This will help us figure out if the issue is specific to the desktop app or something else

Run Cleanup Scripts:

Method: Use scripts to automate the cleanup process

Run the following scripts that automate each section of the process. We recommend that you run the OLicenseCleanup.vbs and signoutofwamaccounts.ps1 scripts listed below, while WPJCleanUp.cmd is required only if your device is Workplace Joined. For details about the specific steps that each script automates, select the associated Details link. Use the "Select if using automated scripts" link to navigate back to this method.

To remove previous licenses and cached account information: download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and run it using elevated permissions. Details

To clear the WAM accounts on the device that are associated with Office: download the signoutofwamaccounts.zip file, extract, and run the signoutofwamaccounts.ps1 script with elevated permissions. If you save signoutofwamaccounts.ps1 in the same location as OLicenseCleanup.vbs, then it will be executed automatically when you run OLicenseCleanup.vbs. Details

To remove Workplace Joined accounts: download WPJCleanUp.zip, extract the WPJCleanUp folder, and run WPJCleanUp.cmd. Details

Let me know once you’ve had a chance to go through the steps. I’m here to help and will do my best to support you along the way.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

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Camera Permissions

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