Can't sign up for a Developer Account. Phone number is associated with another Developer account.

Luther Baker 0 Reputation points
2025-08-28T19:11:02.2966667+00:00

Hi,

I tried to sign up for a Developer account using my normal, personal, Office 365 credentials. It failed and you presented a screen that says I don't qualify for a developer account.

That is all well and fine. When I then try to use my company's enterprise account, you won't accept my telephone number ... suggesting it is already associated with a developer account.

Can you fix this please? I assume you need to completely DELETE the account that does not qualify for the developer program.

Thanks,

-Luther

Original title: Phone Number
Moved from Office/Development/other

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
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  1. Gabriel-N 4,645 Reputation points Microsoft External Staff Moderator
    2025-08-29T00:58:40.3533333+00:00

    Dear Luther Baker

    Thank you for reaching out to the Q&A forum regarding this issue.

    Even if you saw the message “You don’t qualify for a developer account” as shown in your screenshot, the system still created a Developer Program profile shell tied to that identity. That’s why your phone number is currently locked.

    User's image

    If you need to create a new developer account right away, you can use a different phone number, such as a work mobile or secondary line, to complete sign-up immediately.

    Normally, you should go to https://developer.microsoft.com/microsoft-365/profile using the account that first used the phone number and choose Delete Profile if you no longer want to use this profile. In theory, this action will remove the old profile and release the phone number. After that, sign up again with your work account and verify using the same number. However, please note that even after deleting the old profile, there is typically a 60‑day waiting period before the original phone number becomes fully available for a new subscription. This is part of the program’s policy to prevent abuse.

    Please note that as forum moderators, we cannot directly delete or modify Developer Program profiles on your behalf. If you cannot access the profile or the steps above do not work, you will need to contact Microsoft Support to request deletion of the old profile and release of the phone number.

    Thank you for your understanding and cooperation.


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