My email account does not receive external emails in Outlook

Hi @Dodi Gaba

Thanks for reaching out. I'm sorry to hear you're having trouble receiving emails. 

Since you've already confirmed that your email server settings are correct, here are a few additional things you might want to check: 

Check Your Junk Email Folder and Blocked Senders List 

Outlook's spam filter can sometimes misclassify legitimate messages. 

• Check your Junk Email folder to see if any messages have been incorrectly filtered. 
• Go to Home > Junk > Junk Email Options and review the Blocked Senders tab to ensure the sender's address or domain isn’t listed there. 

Review Your Outlook Rules 

It's possible that an email rule is automatically moving or deleting certain messages. 

• Go to File > Manage Rules & Alerts. 
• Review your rules to see if any are directing incoming emails to folders like Deleted Items or Archive. 
• You can disable a rule by unchecking the box next to it. 

Test Email from an External Address 

Try sending a test email from an external service to your Outlook account. This will help narrow down the issue. Please note if: 

• The email never arrives. 
• You receive a "bounce-back" or error message. 

Mailbox Storage 

A full mailbox cannot receive new messages. Please make sure your mailbox isn't full, as this is a common issue. You can free up space by deleting old emails, especially those with large attachments, and by emptying your Deleted Items folder. 

If you've tried all of these steps and are still not receiving external emails, the problem could be on the sender's side. Ask the sender if they received a bounce-back or delivery failure notification. These messages often include error codes that can help identify what's blocking the email. 

We hope these suggestions are helpful.  Let us know what you've found, and we'll be ready to help you with the next steps.

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