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Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.
Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.
Minecraft Realms is a subscription service, and refunds, whether full or partial, are generally not offered. However, if an issue on their end has prevented you from accessing your Realm, please reach out to Minecraft Support. They will do their best to resolve the problem, and if they are unable to fix it, you may qualify for a refund.
Minecraft Support: https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811
Reference: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-Studios-Refund-Policy