Account locked after changing password and logging in with correct info?

Question

Account locked after changing password and logging in with correct info?

csamp 0

My microsoft account has been locked after resetting my password. Please help

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Answer 1

Estrella721 18,415 Independent Advisor

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

The system may have detected unusual activity that caused your account to be locked, such as access from unverified devices or locations. Did you use a familiar device when resetting your password?

To unlock, please visit the support article below, click the "Sign in" button, and follow the steps provided. Be sure to review the tips included in the article, as they can help improve your chances of successfully recovering your account.

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

csamp 0 Reputation points

2025-08-29T02:26:53.76+00:00

It won’t let me send a verification code. It says the feature is not available at this time.
Estrella721 18,415 Reputation points Independent Advisor

2025-08-29T03:44:46.04+00:00

In this case, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

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Account locked after changing password and logging in with correct info?

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