Share via

Excel displays inconsistent user lists for a shared spreadsheet

Stephen Jones 0 Reputation points
2025-08-29T02:07:14.1433333+00:00

Using version 16.77.1 of Excel on macOS 11.7.10. There is a discrepancy in the shared user list between the desktop app and the web browser version of a spreadsheet. When sharing with additional users, they do not appear in the user list. Any insights on how to resolve this issue?

Microsoft 365 and Office | Excel | For home | MacOS
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kimberly Olaño 7,580 Reputation points Independent Advisor
    2025-08-29T03:24:21.25+00:00

    Hello! Stephen. I'm glad to assist you with this.

    This usually ties into sync issues, caching, or limitations in how co-authoring works across platforms.

    You can resolve this by clearing Office Cache and OneDrive Credentials. Here's how:

    Sign out from Excel and OneDrive.

    Clear cache files (on macOS, you can sign out and back in; though Windows paths differ, the principle is the same).

    On Windows, for reference: clear %AppData%\Local\Microsoft\Office\16.0\OfficeFileCache and remove OneDrive/Office credentials from Credential Manager.

    Reinstall or update Excel if needed.

    While specifics vary on macOS, re-signing in and ensuring the app is fully updated often resolves this.

    Best regards,

    Kimberly

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.